Terms & Conditions

• Double points is capped at cumulative S$300 nett spend (excluding discounts) on iShopChangi.com during the birthday month only.
• Rate of points is based on your Changi Rewards membership tier. Changi Rewards entry tier Members earn at the rate of 20 Points for every S$10 nett spent (S$10 = 20 points). Gold tier Members earn 40 points for every S$10 nett spent (S$10 = 40 points) and Platinum tier Members earn 120 points for every S$10 nett spent (S$10 = 120 points).
• Points will be accrued in two phases: Regular points based on your current membership tier, will be awarded immediately at the end of the transaction. Bonus points will be credited within 60 days, from the date of your iShopChangi transaction. You will not be entitled to the bonus points if the orders are cancelled or items are refunded. You may log in to your Changi Rewards account to view your points balance and transaction.
• To enjoy this promotion, Eligible Members must ensure that their iShopChangi Account is linked to their Changi Rewards account via their iShopChangi Account page or the Order Summary page before checkout. Member must enter a valid Changi Rewards card number to ensure that Changi Rewards points and Bonus Points are earned for all iShopChangi transactions.
• Eligible Members who do not have an iShopChangi Account are first required to sign up for an iShopChangi MyAccount and subsequently link their Changi Rewards card via their iShopChangi account page or at the Order Summary page before checkout. Member must enter a valid Changi Rewards card number to ensure that Changi Rewards points and Bonus Points are earned for all iShopChangi transactions.

Frequently Asked Questions

• When will the bonus points be credited to my account?

Points will be awarded in two phases: Regular points based on your current membership tier, will be awarded immediately at the end of the transaction. Bonus points will be credited within 60 days, from the last day of your birthday month. You may log in to your account at www.changirewards.com/login to view your points balance.



• What is the eligible period of the birthday rewards promotion?

You must spend anytime during your birthday month on iShopChangi.com.



• What is the rate of points earned?

The rate of Changi Rewards points awarded is based on your Changi Rewards membership tier, at the time of your transaction. Points accrue at the rate of 20 Points for each S$10 nett spent for Changi Rewards entry tier Members. Gold tier Members earn 2x Changi Rewards points (S$10 = 40 points) and Platinum tier Members earn 3x Changi Rewards points (S$10 = 80 points). Points will be awarded in two phases: Regular points based on your current membership tier, will be awarded immediately at the end of the transaction. Bonus points will be auto-credited within 60 days, from the last day of your birthday month to your Changi Rewards account. Double points is capped at S$300 accumulated nett spend (excluding vouchers and discounts) for Birthday Rewards i.e. bonus points will not be awarded for spend above $300.



• What transactions are eligible for birthday rewards?

Double points birthday rewards is eligible on transactions on iShopChangi.com only.



• Is there a cap to the double points that I can earn during birthday month?

Double points is capped at S$300 accumulated nett spend (excluding discounts) for Birthday Rewards i.e. bonus points will not be awarded once you have spent above S$300.

Frequently Asked Questions on Shopping at iShopChangi.com

• What are the product categories and which are the participating retailers on iShopChangi.com?
  
  

  Beauty	Guardian, Shilla Duty Free, The Airport Pharmacy
  Electronics	Samsung, Sony, Sprint-Cass
  Fashion	Bonia Natural, Charles and Keith, Chomel, Coach, DFS Fashion & Accessories, Fossil, Furla, Kipling, Lacoste, Lagadere, Luvenus, Moleskin, Mont Blanc, Pazzion, Swarovski, , The Planet Traveller, Tumi,
  Food	Asia Favourites, Awfully Chocolates, Bee Cheng Hiang, Bengawan Solo, Discover, Eu Yan Sang, Fragrance, Guardian, Irvins Salted Egg, Lagadere, See's Candies, So Chocolate, The Airport Pharmacy, The Cocoa Trees, The Coffee Bean & Tea Leaf, TWG
  Health	Discover Singapore, Eu Yan Sang, GNC, OSIM, The Airport Pharmacy
  Kids	Kaboom, Relay, The Little Shop, Zakka, We The People
  Souvenirs	Asia's Favourites, Bee Cheng Hiang, , Changi Airport, Discover Singapore, Fragrance, Sprint-Cass
  Travel	Discover Singapore, Kaboom, Moleskin, Sprint-Cass, The Planet Traveller, Tumi, We The People
  Watches	DFS Watches, Gassan, Maison De Chronus
  Wine & Spirits	DFS

• Who can shop at iShopChangi.com?
  Passengers departing from, transiting through, or arriving in Changi Airport.


• When can I shop at iShopChangi.com, and what are the modes of payment?
  Passengers can shop 30 days in advance, up to 18 hours before their flight’s departure. Payment can be made online using credit cards (Alipay, AMEX, JCB, MasterCard, UnionPay and VISA).

*Please note that the iShopChangi service is only able to cater to the following flight timings:
Departing flights (all product types): No timing restrictions
Arriving flights (Beauty products): 0600-2359hrs
Arriving flights (Wine & Spirits): No timing restrictions


• Can I buy any product on iShopChangi and collect when I arrive?
  Only Wine & Spirits, and Beauty products are available for purchase and collection on arrival.


• Is the range of beauty products available on iShopChangi for purchase and collection on arrival similar to that at The Shilla Duty Free stores located at the baggage claim halls?
  There is a wider range of Beauty products available on iShopChangi as compared to The Shilla Duty Free stores located at the baggage claim halls.


• Can I make a single order with some products for collection when I depart and the others for collection when I arrive and the others to be sent via delivery?
  Yes, you may do so. Before you add products to your shopping bag, there will be icons to indicate if the products can be collected at departure and/or arrival and/or sent via delivery.. Also, do have both your departure and arrival flight details with you before you make the purchase. Note that delivery requires a min. spend of S$380 after any discounts.


• Where do I collect my purchases at Changi Airport?
  For collection before departure, you can pick up your purchases at iShopChangi Collection Centres located at your departing terminal. For collection when you arrive, you can pick up your purchases at the respective DFS and The Shilla Duty Free stores located at the baggage claim halls.


• When can I collect my wine & spirits and beauty purchases when I arrive at Changi Airport?
  You can collect your Wine & Spirits purchases at DFS stores located at the baggage claim halls after clearing immigration upon arrival after clearing immigration. For Beauty purchases, you can only purchase and collect if your arrival flight is between 6am and 12 midnight.