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Changi Rewards Redemption Catalogue


Redeem your preferred rewards from our redemption catalogue, whether you are at home or on the go. Choose from a selection of items, including Changi Dollar vouchers, exclusive Changi Rewards premiums, local attraction passes and more! Log in to your Changi Rewards account to redeem.


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FAQS


Frequently Asked Questions

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Who are eligible to redeem rewards from the Changi Rewards online redemption catalogue?
All registered Changi Rewards members with valid Changi Rewards points are eligible to redeem rewards from the Online Redemption Catalogue.
What are the rewards items I can redeem for?
We have a variety of exciting offerings lined up for you.
  • Changi Dollar Vouchers (denomination of $10 only) – Use the vouchers at over 400 participating outlets located in Changi Airport
  • Changi Rewards Exclusive Premiums – Exclusive Changi Rewards items. Collect them all!
  • Attractions Passes (eVouchers) – S.E.A. Aquarium, Singapore Zoo, River Safari
How can I do my online redemption?
You must be a Changi Rewards registered member with sufficient Changi Rewards points. To redeem, log in to your Changi Rewards Account and select Redeem My Points.
Can I approach your staff at Changi Rewards booth, Customer Service Counter or Changi Recommends Counter to do my redemption?
Yes, you may approach our staff to assist you in your redemption.

Please take note that for selected items that require eVoucher, you will need to wait for the eVoucher to be sent to your registered email address.
How and where do I pick up my redemption items?
a) To pick up your redemption item, you must present your Changi Rewards card and identity card at the selected pick-up location. Change of pick-up location after redemption confirmation is not allowed.

Pick-up locations for selection:

  • Changi Airport Terminal 3, Basement 2 at the Customer Service Counter, opposite NTUC Fairprice) Operating hours: 10am to 11pm daily

b) eVouchers for the Attractions Passes will be sent to your registered email address. Processing time as follows:

  • S.E.A Aquarium
    • Confirmation Email will be sent via email within 1 working day
    • eVoucher for admission will be sent via email within 10 working days
  • Singapore Zoo and River Safari
    • Confirmation Email and eVoucher will be sent via email within 1 working day
Can I authorize another person to collect the redeemed items, on my behalf?
To authorise another person to collect on your behalf, please complete the Letter of Authorisation (click here to download the Letter of Authorisation). Your authorised redemption party will need to bring along the following documents:

How and when do I receive my redemption confirmation?
Changi Dollar Vouchers, Changi Rewards Exclusive Premiums
  • Email confirmation to your registered email address, within 1 working day.
  • View your redemptions at My Redemption History Page.


Attraction Passes - Singapore Zoo and River Safari
  • Confirmation Email and eVoucher will be issued and sent within 1 working day
  • Print out the eVoucher and present a paper copy of the voucher at the merchant's ticketing counter before entry.
  • View your redemptions at My Redemption History page


Attraction Passes - S.E.A Aquarium
  • Email confirmation (redemption will be processed and no cancellation is allowed) to your registered email address, within 1 working day.
  • eVoucher for admission will be issued and sent via email within 10 working days (for example, if you redeemed your points for S.E.A. Aquarium pass on 4 May Monday, you will receive the eVoucher latest by 15 May Friday)
  • Print out the eVoucher and present a paper copy of the voucher at the merchant's ticketing counter before entry.
  • View your redemptions at My Redemption History page.
Can I cancel or amend my redemption, after confirmation?
There is no cancellation or change allowed on the Rewards redemption item once you have completed and confirmed the redemption.
Can I redeem for more than one item if I have sufficient Changi Rewards Points?
Yes, you can redeem more than one item so long if you have sufficient Changi Rewards Points, and while stocks last. Each redemption item comes with their terms of usage, hence please refer to the Terms and Conditions before your proceed with your redemption.

Note: Changi Rewards points are available for redemption after seven (7) calendar days from the time they were first earned on a purchase transaction. For example, if you made a qualifying purchase on 1st July 2014, the points earned can only be redeemed from 8th July 2014 onwards.
Is my eVoucher Attraction Pass transferable?
Yes, the eVoucher Attractions pass may be transferred to a third party. Simply print and present a paper copy of the eVoucher at the merchant's ticketing counter before entry.
What is the validity period of the eVoucher Attraction Pass?
The validity of the eVoucher Attractions Passes varies according to the Terms and Conditions set by the respective merchant, and the Passes must be utilised within the specified validity period. Extension of the validity period for the Passes is strictly not allowed.

  • S.E.A Aquarium – 5 months from the date of issuance
  • Singapore Zoo – 1 year from the date of issuance
  • River Safari – 1 year from the date of issuance
Can I combine Changi Rewards points earned in different Programme Year for the purpose of redemption?
No, combination of Changi Rewards points earned in different Programme Year is strictly not allowed.
Can you mail me the redemption items, if I am unable to self-collect from the list of pick-up locations?
Mailing option is currently unavailable. All items, except eVoucher Attraction Passes, must be collected from our pick-up location. You may select your pick-up location during the redemption process.